Joe Duffy Promise
Excellence as standard
Joe Duffy Group aims to deliver outstanding customer care through honesty and trust, right first time, every time.
The focus within our Aftersales team is striving to maximise opportunities where they exist whilst still providing exceptional levels of customer satisfaction.
Our technical team are highly trained and undertake regular training both on site and at Manufacturer training academy’s to ensure we are up to date with the latest technological advances in the automotive industry.
Exceeding Customer Expectations
At Joe Duffy Volkswagen we aim to make your servicing experience as simple as possible.
If you wish to wait in the dealership while your car is in the garage, our customer waiting areas have free WiFi and complementary tea & coffee.
Complimentary Vehicle Health Check
Each service customer will receive a Complimentary Vehicle Health Check to highlight any potential areas of concern with your vehicle.
Your dedicated Service Advisor will take you through the findings of this so you can decide if your car requires any further maintenance while in the workshop or at a later date.
Complimentary Wash & Vac
All vehicles receive a complementary Wash & Vac to ensure your car is returned in the same condition we received it.
State-of-the-art Facilities
As a registered Volkswagen Dealer we can guarantee your vehicle is in the best possible care at Joe Duffy Volkswagen.
Each one of our workshops is equipped with the latest tools and technology.
Our facilities are regularly inspected by both management and manufacturer to ensure we operate at the highest possible standard.
Dedicated Service Advisors
When you visit our workshop, your dedicated service advisor will check in your vehicle.
After your vehicle health check is complete they will go through the findings with you. This gives you the option to decide if you would like to proceed with any further services while your car is in with us.
Your service advisor will contact you in advance of your car being complete to arrange pick up.
Factory Trained Technicians
Place your Volkswagen in the hands of those who know it best, our Volkswagen Factory Trained Technicians.
Although your Volkswagen is built to the highest possible standards, it’s important to carry out regular checks, servicing and maintenance to ensure continued reliability and driving pleasure.
We guarantee an unbeatable combination of quality, reassurance and expertise.